Renas Group ApS

1. Definitions

Customer: Covers the payer and/or the injured party.

Client: The person who orders Renas Group ApS to perform a given task or service.

2. General terms and conditions

2.1 Unless there is a written contractual basis prior to Renas Group ApS commencement of the agreed task(s), these terms of sale and delivery apply to all services and tasks, including emergency, planned and extra work, for which Renas Group ApS is requested by the Client and/or client.

2.2 Renas Group ApS reserves the right to change these terms of sale and delivery without prior notice. The terms of sale and delivery that are available at www.renas.dk at any time shall apply between the parties.

3. prices

3.1 Unless otherwise agreed in the form of a written accepted offer or written agreement, Renas Group ApS price lists applicable at any time apply. Extra work ordered or required, as well as waiting time not mentioned in an accepted offer, will be invoiced at the applicable hourly rate.

3.1.1. Tasks that are not included in the tender are carried out at the lowest cost, i.e. these are invoiced according to time spent, protective equipment, machinery, materials, funds, driving, parking fees etc. and associated subcontractors, unless otherwise agreed in writing prior to commencement.

3.2 Unless otherwise specifically mentioned in submitted offers, estimates or similar, the deadline for Renas Group ApS is 20 working days from the offer is sent to the recipient.

3.3 Emergency tasks, where Renas Group ApS is called in for immediate assistance, an on-call fee will be added, cf. the current price list or by prior written agreement.

3.4 Tasks involving cleaning, decontamination and disinfection etc. after pollution, hazardous substances, feces, blood, collisions, fatalities, suicides, accidents with personal injury and the like are invoiced for personal protective equipment and special hourly allowance in addition to normal hourly rates. Please refer to the guidelines of the Danish Council for Occupational Health and Safety.

3.5 Overtime surcharges are invoiced at the time spent, however, with reference to the applicable price list with a minimum of 3 hours for emergency calls outside normal working hours.

3.6 Normal working hours for Renas Group ApS are defined as follows: Monday to Thursday: 07:00-15:15, Friday from 07:00 to 13:30. Outside these hours, as well as Saturdays, Sundays and public holidays, overtime is added according to applicable rates, - see Renas Group ApS gcurrent price list.

All offers are assumed to be carried out within normal working hours, unless this is expressly stated in the offer sent to the Customer.

3.7 On call-outs and tasks lasting more than 10 hours, Renas Group ApS can demand payment for catering 1:1.

3.8 If Renas Group ApS employees do not have the opportunity to return home daily to their own residence, Renas Group ApS may demand payment for per diems and accommodation, in accordance with applicable tax rules.

3.9 Prices for transportation and time spent will always be calculated from the nearest call-out destination. When using partners, the price is calculated from the partner's place of supply, at the partner's list prices and with any surcharges for waiting time, bridge, ferry and the like. Payment is made according to the subcontractor's applicable conditions, unless otherwise agreed in writing with Renas Group ApS.

3.10 For tasks and orders that Renas Group ApS performs in whole or in part with subcontractors, the subcontractors' price lists applicable at any time apply, unless otherwise agreed prior to initiation. If Renas Group ApS invoices subcontractor services, a subcontractor fee will be added to the invoice, cf. the applicable price list, to cover the administrative costs of handling these.

3.11 Time spent on exercises and similar, special required training and customer-specific security clearance of Renas Group ApS employees is paid by the customer unless otherwise agreed. The customer covers both the cost of the course and the time spent by Renas Group ApS staff in connection therewith.

3.12 In the event of a multi-damage situation, such as cloudbursts, storms and storm surges, a separate invoice can be added to the multi-injury allowance without further notice. This surcharge covers the extra costs that Renas Group ApS briefly incurs to reduce waiting times and ensure the greatest possible value recovery for the injured party, e.g. for scaling the control center, emergency response, extra crew calls, transportation costs for crew from other geographies and hotel and catering costs resulting from the incident.

3.13 Prices are adjusted annually on January 1 and are always stated exclusive of VAT, unless otherwise stated in the offer. Hourly rates and call-out fees are adjusted in accordance with the current price list. Machinery, resources and materials are adjusted in accordance with. Net price index for domestic supply of goods (Statistics Denmark PRIS1115). Mileage rate is adjusted according to index from drivkraftdanmark.dk and storage according to Statistics Denmark's Rent Index for commercial properties.

3.14 If there are changes in the actual costs during the contract period, e.g. due to legislation or other circumstances, the remuneration/price will be adjusted accordingly.

3.15 If Renas Group ApS experiences sudden or dramatic price increases on fuel, materials and the like, Renas Group ApS reserves the right to adjust these accordingly. An example of this may be the introduction of a Temporary Energy and Fuel Surcharge to cover the additional costs resulting from unforeseen price increases.

3.16 An environmental contribution of 1.5% and a service vehicle surcharge will be added to all invoice amounts.

4. Payment terms and invoicing

4.1 Unless otherwise agreed in writing prior to an order, payment terms are 8 days net. If the last day of payment falls on a public holiday or a weekend, payment must be made so that it is credited to Renas Group ApS account on the last working day before the last day of payment.

4.2 The Client is obliged to inform Renas Group ApS of any requisition number, claim number, work order number or other reference, in a timely manner and without undue delay, if this is to appear on the invoice. Lack of the same does not entitle the Customer to withhold or defer payment in whole or in part.

4.3 Invoicing takes place as far as possible no later than 21 days after Renas Group ApS has closed the case and any subcontractor invoices associated with the case have been received.

4.4 Renas Group ApS may partially invoice on claims where Renas Group ApS' remuneration is expected to exceed DKK 25,000, - and/or the delivery is expected to lOver more than 30 calendar days.

4.5 If payment is not made on time, Renas Group ApS will add interest from the due date, corresponding to 2 % per commenced month.

4.6 In case of reminders for payment, a reminder fee will be charged in accordance with applicable legislation.

4.7 Any discounts and bonuses will lapse or be withheld if the Customer fails to pay on time.

5. Renas Group ApS obligations

5.1 As a minimum, Renas Group ApS is obliged to deliver the ordered services/tasks in accordance with applicable industry regulations and - practices. For claims service, please refer to the Insurance and Pension Guide ”Bekmitigation of consequential damage after fire”, and for construction projects AB18 or later.

5.2 Renas Group ApS shall always to the best of its ability protect the Customer's assets, including movable property, access keys and cards etc.

5.3 Renas Group ApS only offers delivery guarantee to contractual customers who have entered into a Contingency and/or Cooperation Agreement, or if this is expressly stated in the submitted accepted offer or agreement. Renas Group ApS will therefore always service contract customers ahead of non-contract customers in case of multiple injury situations and the like.

5.4 Renas Group ApS is not liable for defects and deficiencies in relation to task performance that can be attributed to normal wear and tear, use and the like.

6. Termination

6.1 Renas Group ApS may terminate all agreements with a customer with 1 month's notice, unless otherwise agreed in writing.

7. Customer's obligations

7.1 The Customer shall in due time - and therehearsing - inform Renas Group ApS of all matters of importance to the performance of the taskincluding working environment, safety, delays, etc. Any additional costs resulting from this shall be borne by the Customer.

7.2 The Customer must contact Renas Group ApS without undue delay if errors or defects are found in the agreed delivery. Alleged errors and defects on the part of Renas Group ApS must be duly documented by the Customer.

7.3 Renas Group ApS has the right and obligation to rectify errors and defects when the parties have agreed on Renas Group ApS' responsibility and share herein. Thus, the customer cannot, without the consent of Renas Group ApS, deploy another Supplier to rectify an alleged error or defect.

7.4 Without the consent of Renas Group ApS, the client/customer may not disconnect power, obstruct drainage or remove, move or rearrange Renas Group ApS equipment at the site of the damage. Any costs for consequential damage or theft as a result of this will be charged to the customer. The same framework applies if a claim occurs outside Renas Group ApSs knowingly, is interrupted.

7.5 Renas Group ApS shall, upon request, at all times have access to its equipment, machinery, tools, means and materials on a claim without unnecessary waiting time.

8. confidentiality

8.1 Renas Group ApS employees and the Client's employees are both during and after the execution of the assignment subject to confidentiality with regard to the Client's and Renas Group ApS's working methods and production, respectively, and other confidential matters that Renas Group ApS employees or the Client's employees may become aware of at the client or about Renas Group ApS.

9. Force Majeure

9.1 In the event of force majeure, Renas Group ApS's obligations under existing agreements and tasks are suspended. Force majeure exists in the following situations, among others: Direct or indirect consequences of a natural disaster, floods, war, government intervention, import or export restrictions, strikes and lockouts (contractual as well as non-contractual), fire, flood, shortage of supply, pandemic and epidemic.

9.2 If the force majeure situation does not cease within a reasonable time, either party has the right to terminate the agreement with 30 days written notice.

9.3 Force majeure must be invoked in writing and without undue delay to the other party.

9.4 The parties agree how work in progress shall be settled. Renas Group ApS is entitled to payment for work performed, notwithstanding that this is interrupted before the agreed time, or that the Customer may have inconvenience as a result of interruption and a possible change of supplier.

9.5 The SKAFOR guarantee in F&P's guidelines of a maximum one-hour response time and attendance at the site of the incident also ceases to apply in the above-mentioned cases.

10. Insurance and compensation

10.1 Renas Group ApS has taken out a professional and product liability insurance of DKK 10 million. DKK for personal injury and property damage. The professional liability insurance only covers damage caused by negligence on the part of Renas Group ApS according to the general rules of Danish law.

10.2 Renas Group ApS does not cover damage, errors or defects caused by or arising from work performed in accordance with (missing) instructions and information from the Client or its advisor, including but not limited to erroneous technical building solutions/drawings, which subsequently triggers claims for rectification of errors and defects etc. against Renas Group ApS.

10.3 Unless it is expressly agreed between the Client and Renas Group ApS in the offer or letter of agreement that Renas Group ApS has assumed an advisory obligation to the Client, Renas Group ApS is not liable for errors or defects that can be attributed to advice and recommendations from Renas Group ApS or its subcontractor to the client. It is the Customer's duty to seek advice from the right/relevant consulting firm, which is why Renas Group ApS cannot be held liable for recommendations, advice or similar, both written and oral.

10.4 In connection with damage service work, demolition and re-establishment, where Renas Group ApS damages the customer's contents, property, or parts thereof, these are replaced in accordance with current insurance practice. This means that differences (age, wear and patina) between the damaged and undamaged values, in a coherent relationship, do not entitle the customer to compensation for anything other than the actual damage.

10.5 Operating losses, loss of profit or other indirect losses are not compensated.

10.6 Renas Group ApS liability for damages to the Customer can in no case exceed DKK 1 million. DKK 1 MILLION. Per. damage per calendar year, regardless of whether the liability is based on claims in or outside the contract that may result from a performed task or delivery.

10.7 Renas Group ApS cannot be held responsible for work performed by independent third parties unless Renas Group ApS has expressly accepted responsibility for this in submitted offers or written agreements prior to the initiation of the agreed work / delivery.

10.8 Renas Group ApS has taken out theft insurance for equipment. However, the customer must actively - or in conjunction withIn agreement with Renas Group ApS, perform/initiate or accept necessary preventive actions and measures at damage sites/job locations that prevent and prevent simple theft from Renas Group ApS and its business partners, as this is not covered by insurance.

10.9 Simple theft from Renas Group ApS on the Customer's properties or leases where adequate security has not been provided, the Customer or its insurance company will be compensated by the Customer with new value, and without reduction in consumption and depreciation up to the date of theft.

10.10 Claims or complaints must be notified in writing to Renas Group ApS without undue delay, and no later than 14 days after the damage, error or defect has been discovered. Failure or delayed notification may mean that Renas Group ApS rejects claims, errors and defects in whole or in part. It is the customer's duty to document the claim and the documented loss as a result thereof.

10.11 Repair of defects and deficiencies, as well as replacement work, which is due to Renas Group ApS's responsibility and which must be carried out by a second party, can only be initiated after written acceptance from Renas Group ApS, provided that a clear scope description/compensation statement of the damage, defects and deficiencies, as well as an offer or estimate of repair, prior to repair, which capitalizes the repair costs has been received.

10.12 The customer will provide the required number of keys/access cards against receipt. In case of Renas Group ApS employee's loss of the handed over keys/access cards, Renas Group ApS will compensate the cost of reproduction of the lost key(s)/access card(s), but not other damages or losses suffered by the Customer. Conversion/replacement of locking systems is not compensated.

11. Breach of contract

11.1 If the Customer breaches any agreements entered into, as well as the Sales and Delivery Terms applicable at any time, such breach entitles Renas Group ApS, without further notice, to cease/interrupt initiated tasks, collect any equipment, and send associated personnel home at the Customer's expense, and otherwise terminate any agreement with the customer.

11.2 Renas Group ApS reserves the right to claim damages or compensation as a result of unplanned interruption of agreed work, e.g. to invoice for time spent and mileage in case of cancellation of an emergency call-out, or unsuccessful driving/inspections etc.

12. Limitation of consequential damages

12.1 If Renas Group ApS is called in for emergency consequential damage control after storm, burglary, vandalism, fire and water damage etc. The Customer's instructions and framework conditions in the applicable cooperation agreement, as well as the Insurance Agreement Act §52 & §53 for insurance-covered damage.

12.2 Covering and securing after e.g. burglary, storm and fire takes place according to applicable industry practice and guidelines. See e.g. www.sikringsguiden.dk.

12.3 Covering of the building envelope after a storm etc. is only to be regarded as a temporary cover. The Customer is thus obliged to seek permanent repair of the damage without undue delay. Consequential damage or new damage to buildings, equipment, values and contents in general, as a result of new weather situations that destroy the temporary cover, is of no concern to Renas Group ApS. If Renas Group ApS is requested to re-establish a temporary cover, this is considered on a par with a new assignment.

12.4 In case of water damage and the like, Renas Group ApS may carry out simple destructive measures to prevent further damage, just as water is collected or drained to the extent necessary to limit the total cost of damage.

12.5 If Renas Group ApS service work on call is subsequently rejected by the associated Insurance Company as being fully or partially covered by insurance, the orderer/client is obliged to cover the invoice/costs 1:1 for work performed.

12.6 If the Client wants the dehumidifier or other equipment dismantled/removed before Renas Group ApS has reported clearance or reports completion of the work, any risk of further consequential damage, e.g. mold, is of no concern to Renas Group ApS in any respect. In this connection, Renas Group ApS is not liable for the costs that may result from the Customer's request to interrupt or settle the case before there is a final final report from Renas Group ApS, and where new damage is subsequently found.

12.7 For graffiti applies - unless otherwise agreed that there must beThere must be free access to water (max. 40 meters), and a maximum of 40 meters to the furthest cleaning point from a car. For the work to be carried out satisfactorily, the temperature must be at least +10 degrees. Graffiti should be a maximum of 20 days old, otherwise the risk of shadows etc. is increased. Reservations are made for surfaces that have previously been cleaned/damaged and any shadows from special colors etc.

13. Mold and mildew

13.1 In the case of simple mold damage, Renas Group ApS repairs and advises the Customer on remediation of the damage, without the use of external advisors. Complicated mold damage Renas Group ApS performs only with the assistance of an external advisor, after which Renas Group ApS assumes no responsibility for advice. It is Renas Group ApS's own decision whether it is a simple or a complicated mold damage. The customer is therefore recommended to seek necessary independent advice prior to remediation of mold.

14. the General Data Protection Regulation

14.1 Renas Group ApS undertakes to comply with laws on the protection of sensitive personal data, in accordance with the Personal Data Regulation.

14.2 Renas Group ApS stores, to the extent necessary, relevant personal data in relation to the cases for which Renas Group ApS is requested, either by telephone or electronically.

14.3 Any sensitive personal data received from the Customer, or from third parties about the Customer, will be processed in accordance with the rules of the General Data Protection Regulation. We also refer to our website www.renas.dk.

14.4 If Renas Group ApS acts on behalf of a third party, e.g. a housing company, insurance company or similar, it is the sole responsibility of the third party to inform the injured party/customer about the right to have their data deleted.

15. Disagreements and disputes

15.1 If the Customer cannot accept the submitted invoice, the Customer must immediately complain in writing to Renas Group ApS without undue delay.

15.2 A dispute does not entitle the Customer to withhold payment in whole or in part, and no set-off may be made without receiving a credit note from Renas Group ApS.

15.3 Any order and agreement entered into between Renas Group ApS and the Customer shall be governed by Danish law, except Danish law which refers to foreign law. Claims arising from this agreement can only be brought before Odense City Court.