Renas Specialservice ApS

1. Definitions

1.1 Customer: Covers the Payer and/or the injured party.
Client: The party ordering Renas Specialservice ApS to perform a given task or service.

2. General terms and conditions

2.1 Unless there is a written contractual basis prior to Renas Specialservice ApS commencing the agreed task(s), these terms of sale and delivery apply to all services and tasks, including emergency, planned and extra work for which Renas Specialservice ApS is requested by the Customer and/or client.

2.2 Renas Specialservice ApS reserves the right to change these terms of sale and delivery without prior notice. The terms of sale and delivery that are available at www.renas.dk at any time shall apply between the parties.

3. prices

3.1 Unless otherwise agreed in the form of a written accepted quotation or written agreement, Renas Specialservice ApS price lists applicable at any time shall apply. Extra work ordered or required, as well as waiting time not mentioned in an accepted offer, will be invoiced at the applicable hourly rate.

3.1.1. Tasks that are not included in the tender are carried out at the lowest cost, i.e. these are invoiced according to time spent, protective equipment, machinery, materials, funds, driving, parking fees etc. and associated subcontractors, unless otherwise agreed in writing prior to commencement.

3.2 Unless otherwise specifically mentioned in submitted offers, estimates or similar, the deadline for Renas Specialservice ApS is 20 working days from the offer is sent to the recipient.

3.3 Urgent tasks where Renas Specialservice ApS is called in for immediate assistance are subject to a call-out fee, cf. the current price list or by prior written agreement.

3.4 Tasks involving cleaning, decontamination and disinfection etc. after pollution, hazardous substances, feces, blood, collisions, fatalities, suicides, accidents with personal injury and the like are invoiced for personal protective equipment and special hourly allowance in addition to normal hourly rates. Please refer to the guidelines of the Danish Council for Occupational Health and Safety.

3.5 Overtime surcharges are invoiced at the time spent, however, with reference to the applicable price list with a minimum of 3 hours for emergency calls outside normal working hours.

3.6 Normal working hours for Renas Specialservice ApS are defined as follows: Monday to Thursday: 07:00-15:15, Friday from 07:00 to 13:30. Outside these hours, as well as Saturdays, Sundays and public holidays, overtime is added according to applicable rates - see Renas Specialservice ApS' current price list.
All offers are assumed to be carried out within normal working hours, unless this is expressly stated in the offer sent to the Customer.

3.7 On call-outs and tasks lasting more than 10 hours, Renas Specialservice ApS may demand payment for catering 1:1.

3.8 If Renas Specialservice ApS' employees are unable to return home daily to their own residence, Renas Specialservice ApS may demand payment for per diems and accommodation in accordance with applicable tax rules.

3.9 Prices for transportation and time spent will always be calculated from the nearest call-out destination. When using partners, the price is calculated from the partner's place of supply, at the partner's list prices and with any surcharges for waiting time, bridge, ferry and the like. Payment is made according to the subcontractor's applicable conditions, unless otherwise agreed in writing with Renas Specialservice ApS.

3.10 For tasks and orders that Renas Specialservice ApS performs in whole or in part with subcontractors, the subcontractors' price lists applicable at any time apply, unless otherwise agreed prior to commencement. If Renas Specialservice ApS invoices subcontractor services, a subcontractor fee will be added to the invoice, cf. the applicable price list, to cover the administrative costs of handling these.

3.11 Time spent on exercises and similar, special required training and customer-specific security clearance of Renas Specialservice ApS employees is paid by the customer unless otherwise agreed. The customer covers both the cost of the course and the time spent by Renas Specialservice ApS staff in connection with this.

3.12 In the event of a shortage damage situation, e.g. cloudburst, storm and storm surge, a separate shortage damage surcharge may be added to the invoice without further notice. This supplement covers the extra costs that Renas Specialservice ApS briefly incurs in order to reduce waiting times and ensure the greatest possible value recovery for the injured party, e.g. for scaling the control center, emergency response, extra crew calls, transportation costs for crew from other geographies, and hotel and catering costs resulting from the incident.

3.13 Prices are adjusted annually on January 1 and are always stated exclusive of VAT, unless otherwise stated in the offer. Hourly rates and call-out fees are adjusted in accordance with the current price list. Machinery, resources and materials are adjusted in accordance with. Net price index for domestic supply of goods (Statistics Denmark PRIS1115). Mileage rate is adjusted according to index from drivkraftdanmark.dk and storage according to Statistics Denmark's Rent Index for commercial properties.

3.14 If there are changes in the actual costs during the contract period, e.g. due to legislation or other circumstances, the remuneration/price will be adjusted accordingly.

3.15 If Renas Specialservice ApS experiences sudden or dramatic price increases on fuel, materials and the like, Renas Specialservice ApS reserves the right to adjust these accordingly. An example of this may be the introduction of a Temporary Energy and Fuel Surcharge to cover the additional costs resulting from unforeseen price increases.

3.16 An environmental contribution of 1.5% and a service vehicle surcharge will be added to all invoice amounts.

4. Payment terms and invoicing

4.1 Unless otherwise agreed in writing prior to an order, payment terms are 8 days net. If the last day for payment falls on a public holiday or a weekend, payment must be made so that it is credited to Renas Specialservice ApS account on the last working day before the last day for payment.

4.2 The Customer is obliged to inform Renas Specialservice ApS of any requisition number, claim number, work order number or other reference, in a timely manner and without undue delay, if this is to appear on the invoice. Lack of the same does not entitle the Customer to withhold or defer payment in whole or in part.

4.3 Invoicing takes place as far as possible no later than 21 days after Renas Specialservice ApS has closed the case and any subcontractor invoices associated with the case have been received.

4.4 Renas Specialservice ApS may partially invoice for damage cases where Renas Specialservice ApS's remuneration is expected to exceed DKK 25,000 and/or the delivery is expected to run over more than 30 calendar days.

4.5 If payment is not made on time, Renas Specialservice ApS will charge interest from the due date, corresponding to 2 % per commenced month.

4.6 In case of reminders for payment, a reminder fee will be charged in accordance with applicable legislation.

4.7 Any discounts and bonuses will lapse or be withheld if the Customer fails to pay on time.

5. Renas Specialservice ApS commitments

5.1 As a minimum, Renas Specialservice ApS is obliged to deliver the ordered services/tasks in accordance with applicable industry rules and practices. For damage services, reference is made to Insurance and Pension Denmark's guidelines ”Combating consequential damage after fire”, and for construction projects AB18 or later.

5.2 Renas Specialservice ApS shall always to the best of its ability protect the Customer's assets, including movable property, access keys and cards etc.

5.3 Renas Specialservice ApS only offers a delivery guarantee to contractual customers who have entered into a Contingency and/or Cooperation Agreement, or if this is expressly stated in the submitted accepted offer or agreement. Renas Specialservice ApS will therefore always service contractual customers before non-contractual customers in the event of multiple damage situations and the like.

5.4 Renas Specialservice ApS is not liable for defects and deficiencies in relation to task performance that can be attributed to normal wear and tear, use and the like.

6. Termination

6.1 Renas Specialservice ApS may terminate all agreements with a customer with 1 month's notice unless otherwise agreed in writing.

7. Customer's obligations

7.1 The Customer shall timely - and continuously - inform Renas Specialservice ApS of all matters of importance to the performance of the assignment, including working environment, safety, delays, etc. Any additional costs resulting from this shall be borne by the Customer.

7.2 The Customer must contact Renas Specialservice ApS without undue delay if errors or defects are found in the agreed delivery. Alleged errors and defects on the part of Renas Specialservice ApS must be duly documented by the Customer.

7.3 Renas Specialservice ApS has the right and obligation to rectify errors and defects when the parties have agreed on Renas Specialservice ApS' responsibility and share thereof. Thus, the Customer cannot, without the consent of Renas Specialservice ApS, appoint another Supplier to rectify an alleged error or defect.

7.4 Without the consent of Renas Specialservice ApS, the customer/client may not disconnect power, obstruct drains or remove, move or rearrange Renas Specialservice ApS equipment at the site of the damage. Any costs for consequential damage or theft as a result of this will be charged to the customer. The same framework applies if a damage process is interrupted without the knowledge of Renas Specialservice ApS.

7.5 Renas Specialservice ApS shall, upon request, at all times have access to its equipment, machinery, tools, means and materials on a claim without unnecessary waiting time.

8. Confidentiality
8.1 Renas Specialservice ApS' employees and the Customer's employees are subject to a duty of confidentiality both during and after the performance of the task with regard to the Customer's and Renas Specialservice ApS' working methods and production, respectively, and other confidential matters that Renas Specialservice ApS' employees or the Customer's employees may learn from the Customer or about Renas Specialservice ApS.

9. Force Majeure
9.1 In the event of force majeure, Renas Specialservice ApS's obligations under existing agreements and tasks are suspended. Force majeure exists in the following situations, among others: Direct or indirect consequences of a natural disaster, floods, war, government intervention, import or export restrictions, strikes and lockouts (contractual as well as non-contractual), fire, flood, shortage of supply, pandemic and epidemic.

9.2 If the force majeure situation does not cease within a reasonable time, either party has the right to terminate the agreement with 30 days written notice.

9.3 Force majeure must be invoked in writing and without undue delay to the other party.

9.4 The parties agree how work in progress is to be carried out. Renas Specialservice ApS is entitled to payment for work performed, notwithstanding that this is interrupted before the agreed time, or that the Customer may have inconvenience as a result of interruption and a possible change of supplier.

9.5 The SKAFOR guarantee in F&P's guidelines of a maximum one-hour response time and attendance at the site of the incident also ceases to apply in the above-mentioned cases.

10. Insurance and compensation

10.1 Renas Specialservice ApS has taken out a business and product liability insurance of DKK 10 million. DKK for personal injury and property damage. The professional liability insurance only covers damage caused by negligence on the part of Renas Specialservice ApS in accordance with the general rules of Danish law.

10.2 Renas Specialservice ApS does not cover damage, errors or defects caused by or arising from work performed in accordance with (missing) instructions and information from the Customer or its advisor, including but not limited to erroneous technical building solutions/drawings, which subsequently triggers claims for rectification of errors and defects etc. against Renas Specialservice ApS.

10.3 Unless it is expressly agreed between the Customer and Renas Specialservice ApS in the offer or letter of agreement that Renas Specialservice ApS has assumed an advisory obligation to the Customer, Renas Specialservice ApS is not liable for errors or defects attributable to advice and recommendations from Renas Specialservice ApS or its subcontractor to the Customer. It is the Customer's duty to seek advice from the right/relevant consulting company, which is why Renas Specialservice ApS cannot be held liable for recommendations, advice or similar, both written and oral.

10.4 In connection with damage service work, demolition and re-establishment, where Renas Specialservice ApS damages the customer's contents, property or parts thereof, these are compensated in accordance with current insurance practice. This means that differences (age, wear and patina) between the damaged and undamaged values, in a coherent relationship, do not entitle the customer to compensation for anything other than the actual damage.

10.5 Operating losses, loss of profit or other indirect losses are not compensated.

10.6 Renas Specialservice ApS's liability for damages to the Customer can in no case exceed DKK 1 million. DKK 1 MILLION. Per. damage per calendar year, regardless of whether the liability is based on claims in or outside the contract that may result from a performed task or delivery.

10.7 Renas Specialservice ApS cannot be held liable for work performed by an independent third party unless Renas Specialservice ApS has expressly accepted responsibility for this in submitted offers or written agreements prior to the initiation of the agreed work / delivery.

10.8 Renas Specialservice ApS has taken out theft insurance for equipment. However, the customer must actively - or in consultation with Renas Specialservice ApS, perform/initiate or accept the necessary preventive measures and measures at damage sites / task locations that prevent and prevent simple theft from Renas Specialservice ApS and its partners, as this is not covered by insurance.

10.9 Simple theft from Renas Specialservice ApS on the Customer's properties or tenancies where adequate security has not been provided will be replaced by the Customer or its insurance company with new value, and without reduction in consumption and depreciation up to the date of theft.

10.10 Claims or complaints must be reported in writing to Renas Specialservice ApS without undue delay, and no later than 14 days after the damage, error or defect has been discovered. Failure or delayed notification may mean that Renas Specialservice ApS rejects claims, errors and defects in whole or in part. It is the customer's duty to document the claim and the documented loss as a result thereof.

10.11 Repair of defects and deficiencies and replacement work due to Renas Specialservice ApS's responsibility and to be carried out by a second party can only be initiated after written acceptance from Renas Specialservice ApS, provided that a clear description of the scope/compensation statement of the damage, defects and deficiencies as well as an offer or estimate for repair prior to repair that capitalizes the repair costs have been received.

10.12 The customer will provide the required number of keys/access cards against receipt. In the event of Renas Specialservice ApS employee's loss of the handed over keys/access cards, Renas Specialservice ApS will compensate the cost of reproduction of the lost key(s)/access card(s), but not other damage or loss suffered by the Customer. Conversion/replacement of locking systems is not compensated.

11. Breach of contract

11.1 If the Customer breaches any agreements entered into, as well as the Sales and Delivery Terms applicable at any time, such breach entitles Renas Specialservice ApS, without further notice, to cease/interrupt initiated tasks, collect any equipment, and send associated personnel home at the Customer's expense, and otherwise terminate any agreement with the customer.

11.2 Renas Specialservice ApS reserves the right to claim damages or compensation as a result of unplanned interruption of agreed work, e.g. to invoice for time spent and mileage when canceling an emergency call-out, or in vain driving/inspections etc.

12. Limitation of consequential damages

12.1 If Renas Specialservice ApS is called in for emergency consequential damage control after storm, burglary, vandalism, fire and water damage etc. The Customer's instructions and framework conditions in the applicable cooperation agreement, as well as the Insurance Agreement Act §52 & §53 for insurance-covered damage.

12.2 Covering and securing after e.g. burglary, storm and fire is done according to current industry practice and guidelines. See e.g. www.sikringsguiden.dk.

12.3 Covering the building envelope after a storm etc. is only to be regarded as a temporary cover. The Customer is thus obliged to seek permanent repair of the damage without undue delay. Consequential damage or new damage to buildings, equipment, values and contents in general, as a result of new weather conditions that destroy the temporary cover, is of no concern to Renas Specialservice ApS. If Renas Specialservice ApS is requested to re-establish a temporary cover, this is considered on a par with a new assignment.

12.4 In case of water damage and the like, Renas Specialservice ApS may carry out simple destructive measures to prevent further damage, just as water is collected or drained to the extent necessary to limit the total cost of damage.

12.5 If Renas Specialservice ApS service work on call is subsequently rejected by the associated Insurance Company as being fully or partially covered by insurance, the orderer/client is obliged to cover the invoice/costs 1:1 for work performed.

12.6 If the Customer wants the dehumidifier or other equipment dismantled/removed before Renas Specialservice ApS has reported that the work has been completed, any risk of further consequential damage, e.g. mold, is of no concern to Renas Specialservice ApS in any respect. In this connection, Renas Specialservice ApS is not liable for any costs that may result from the Customer's request to discontinue or settle the case before a final final report is available from Renas Specialservice ApS, and where new damage is subsequently found.

12.7 For graffiti, unless otherwise agreed, there must be free access to water (max. 40 meters) and a maximum of 40 meters to the furthest cleaning point from a vehicle. For the work to be carried out satisfactorily, the temperature must be at least +10 degrees. Graffiti should be a maximum of 20 days old, otherwise the risk of shadows etc. is increased. Reservations are made for surfaces that have previously been cleaned/damaged and any shadows from special colors etc.

13. Mold and mildew

13.1 In case of simple mold damage, Renas Specialservice ApS will repair and advise the Client on remediation of the damage without the use of external advisors. For complicated mold damage, Renas Specialservice ApS only performs with the assistance of an external advisor, after which Renas Specialservice ApS assumes no responsibility for advice. It is Renas Specialservice ApS's own decision whether it is a simple or a complicated mold damage. The customer is therefore recommended to seek necessary independent advice prior to remediation of mold.

14. the General Data Protection Regulation
14.1 Renas Specialservice ApS undertakes to comply with laws on the protection of sensitive personal data, in accordance with the Personal Data Regulation.

14.2 Renas Specialservice ApS stores relevant personal data to the extent necessary in relation to the cases for which Renas Specialservice ApS is requested, either by telephone or electronically.

14.3 Any sensitive personal data received from the Customer, or from third parties about the Customer, will be processed in accordance with the rules of the General Data Protection Regulation.
We also refer to our website www.renas.dk.

14.4 If Renas Specialservice ApS acts on behalf of a third party, e.g. a housing company, insurance company or similar, it is the sole responsibility of the third party to inform the injured party/customer about the right to have their data deleted.

15 Disagreements and disputes

15.1 If the Customer cannot accept the submitted invoice, the Customer must immediately complain in writing to Renas Specialservice ApS without undue delay.

15.2 A dispute does not entitle the Customer to withhold payment in whole or in part, and no set-off may be made without receiving a credit note from Renas Specialservice ApS.

15.3 Any order and agreement entered into between Renas Specialservice ApS and the Customer is subject to Danish law, except for Danish law that refers to foreign law. Claims arising from this agreement can only be brought before Odense City Court.